Support
We're here to help.
Got a question about the app, your enrollment, or anything else? Reach us by phone, email, or read the answers below.
Frequently asked
Quick answers to common questions
How do I enroll my child?+
Visit our /enroll page, fill in the parent and student details, and pick a program. We'll confirm placement within one business day.
Which iOS versions does the app support?+
The DOM Chess Academy iOS app supports iOS 15.1 and later on iPhone and iPad.
How do I reset my password in the app?+
Open the app, tap your profile, then tap "Sign out". On the sign-in screen, use "Forgot password" and we'll send a reset link to your email.
Why does the app ask for camera or photo access?+
Only to let you set a profile photo for your student account. You can decline and still use every feature of the app.
How do I delete my account or my child's data?+
Email us at info@domchessacademy.com from the email on file. We will permanently delete the account and associated data within 30 days.
Where do classes take place?+
All in-person classes are at our Waltham, MA office. The app provides directions on the home screen.
What is your refund policy?+
Full refund is available up to 7 days before a cohort starts. Prorated refunds are offered through the first two weeks. Detailed terms are provided at enrollment confirmation.
How is my child's information protected?+
We follow COPPA-aligned practices, store data in encrypted Firebase services, and never sell or share student data with advertisers. See our Privacy Policy for details.
Still need help?
Send us a message and we'll respond within one business day.
Looking for legal docs? Read our Privacy Policy and Terms of Service.